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Center Services from NPS Remember the saying: “You never get a second chance to make a great first impression?” Nowhere is that more true than your call center. Let NPS be your Call Center experts, because that’s what we are…experts! NPS will provide your company with skilled inbound and outbound telemarketing and fulfillment services. At NPS we excel in the ability to meet the highly specific needs of your individual company, while promoting sales and providing related customer leads and important informational data. Outbound Services One word says it all. UNSURPASSED. The NPS Call Center can provide your company with experienced, intelligent outsourcing representatives. And, it’s done with a proven sales close record to back it up. NPS utilizes a state of the art Noble Predictive Dialer, enabling our telemarketers fast and effective access to process calls from your database. We also have the singular ability to create a database specific to your company and company needs. We have unparalleled flexibility and creativity in scripting and data reporting, all suited to your precise needs. We take particular pride in our people. NPS Outbound Representatives are articulate, knowledgeable, and conversant, trained to close the sale, all the while promoting your product. They’re responsive to your customer’s needs, able to deal with objections in an intelligent and confident manner, leaving your customer feeling secure in their decision. Inbound Services Again, our people make the difference! NPS has skilled inbound operators to cheerfully answer calls generated by your infomercial, mailer, website, and/or advertisement. They’re carefully trained to serve and sell to your customers in a professional manner while collecting all requested customer data. Our high-tech Call Center automatically logs and distributes all incoming calls to the proper areas, and our operators have visual displays that indicate the type of call they are receiving. They can even answer your calls with your company name, providing that extra touch personality that can make a difference. At NPS, you can feel confident that your customers will be cared for as if you were answering the calls yourself. Now isn’t that a comfortable feeling? NPS-Your One Call Solution! At NPS, we really mean what we say about our people. Our Customer Service Representatives are aggressively trained in current market trends and skills. Employing the lost art of listening, they will make your customers feel relaxed, while confidently promoting and selling your product. NO mere telephone answerers here. NPS operators have the maturity and business savvy to anticipate and meet your customer’s every need, thereby efficiently closing more sales. In addition to providing experienced and articulate telemarketers, NPS can assist you in creating top-notch scripts to sell your product. We will apply our 22 years of call center expertise to your product line and format scripting best suited to promote your specific product or service. Caliber reports provided on the calls made or taken at NPS for your company, will be designed to the requisites of your company. You can easily and accurately measure the performance of the promotion, watch trends, review sales figures, or any other data you specify. |