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Question: "Why won't the chat room allow me to log in?"
Answer:
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Logging In |
When ICE is first started, you are presented with a login dialog (as shown to the right). To login,
simply choose a username, enter the word 'nps' (without the quotes) for the password and click "Login". Upon success, you will be
presented with the userlist.
Usernames must be between 2 and 32 characters long, and may contain letters, numbers, spaces, periods,
and @'s. The same restriction applies to passwords. You may not use a username that is already in use by
another.
If you are unable to login, read the contents of the status text area (shown at the bottom of the image
to the right) If you are presented with "Invalid Username/Password", you have probably chosen a username that is currently in use by another member of the chat room.
This chat application currently supports 50 simultaneous users. If the number of users reaches 50, you will not be able to join the chat until a space becomes available. If you have a question that you would like to ask, but are unable to join the chat, please email your question to webmaster@callnps.com.
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Question: "Why can't I get the chat room to load on my computer?"
Answer:
- If you see a broken link, or an empty space when you start ICE, you most likely need to install a Java™ plugin/virtual machine.
Java™ is the most powerful extension to web technology available today, and is available for free from the following locations:
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Microsoft Virtual Machine (for MSIE)
- Sun Java™ Plugin (for Netscape, MSIE, Opera, etc..)
- If ICE usually starts and works well, but has just recently stopped loading (or is giving you an error), you may need to empty
your browsers cache (temporary internet files) and restart your browser. If this does not succeed, you may need to re-install
Java™ (see above).
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If ICE starts, but is unable to connect
you are most likely behind a firewall that is not allowing you to connect to ICE. To correct the problem, you
will need to inform your local I.T./Network Administrator to open TCP port 45017 on your firewall
to ice.raidersoft.com.
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Question: "Why is there a lag time between the time that I send in my question and the time that it posts to the chat room?"
Answer:
This chat application is currently using a moderator in order to keep the chat running smoothly and ensure that the guest speaker is able to get to every question.
Once a question is asked, it is sent directly to the moderator who will approve the pending questions, one at a time, allowing the guest speaker to individually answer each question. Every legitimate question that is sent will be answered, as time allows.
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