Customer Service/Sales Representative

At National Programming Service, we recognize what you want out of a job: stability and a chance to grow. We can offer both and a lot more, in a business casual setting with a professional attitude. Chances are you are already familiar with our products: Showtime, The MOVIE Channel, Flix, HBO, Starz!, and many other cable services. Up to four weeks of paid training will fully prepare you to field calls in our Inbound or Outbound Departments, assisting our customers in selecting their cable services on satellite and resolving customer issues.

What you’ll be doing:
- Take orders and respond to objections in order to close the sale.
- Research, analyze and satisfy customer inquiries (Windows-based computer skills required)
- Interact with other departments to facilitate a resolution to customer issues
- Spend 95% of time each day on the phone.

The preferred candidate:
- Will be required to have at least one-year successful sales, telephone sales (automatic dialer experience helpful, but not required) or call center experience. You must enjoy working on the phone and be willing and able to sit for long periods of time wearing a telephone headset.
- Will be a high energy individual with a highly professional manner and a customer-driven focus, determined to win and maintain customers through superior service.
- Will be willing to answer calls within a standard set by management and have a strong commitment to team sales goals.
- Will have an articulate speaking voice, organizational skills and logic skills.
- Will have the ability to work an 8-hour shift within the call center’s operational hours (Monday-Saturday, 8am – midnight, Sunday, 12pm – 9pm)

As a continually growing Indianapolis call center serving satellite customers across the United States, Virgin Islands and Puerto Rico, National Programming Service offers:
- A competitive base wage with commissions or spiffs (cash, gift certificates, great merchandise from our programmers like Showtime and exciting trips) based on achieving sales targets.
- Ongoing product and sales training
- Valuable work experience leading to a successful career and rapid growth if candidate demonstrates leadership ability.
- A full benefits package after 90 days; medical, dental, 401k with company match after one year of employment, AFLAC products and “Paid Time Off”.